Project capabilities for operational outcomes in inter-organisational settings: The case of London Heathrow Terminal 2.
Research by Vedran Zerjav, Andrew Edkins and Andrew Davies
University College London
Published: 2018
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This article addresses the operational performance of projects upon their delivery and transition into ‘business as usual’. To understand how infrastructure clients and owner/operators can deliver operational outcomes through inter-organisational projects, this study applies theoretical work on ‘project capabilities’ broadly understood in terms of the ability of firms to deliver projects as the core attribute of their business model.
Using the delivery of Heathrow Terminal 2 (T2) as a case study, the paper identifies three mechanisms that are observed in the genesis of operational outcomes in inter-organisational project settings:
Reconfiguring project capabilities
Adapting project capabilities
Maintaining project capabilities